Frequently asked questions

Visit this page Order Tracking Page for your recent orders. If you have an Account, then go to your ‘My Orders’ page through ‘My Account’ on Pedigreeclub.in to view the order status.

You as a customer can cancel your order any time before items have been picked up from the warehouse and are out for delivery for which you have placed an order by contacting our customer service via Phone or Email, during business hours mentioned in the site/page.  In such a case we will refund any payments already made by you for the order.

If the order has been packed and ready to be shipped, we wont be able to cancel the order.

We  take returns and initiate refund only on issues related to  quality and freshness. Which means all customer can return the product if they are not satisfied with the quality or freshness of the product.  Customer can return those products by contacting our customer service.

As soon as the order is cancelled due to any of the above mentioned reasons, if you have paid online, the full amount will be credited back to you which will reflect in your bank in 5-7 days. 

Usually, it takes 5-7 working days to process the refunds from the requested date.

It usually takes 2-5 working days from the time of confirmation of the order. However, due to COVID challenges, deliveries may be delayed at times. You may also reach out to customer support for any further clarifications related to deliveries.

Kindly reach out to customer support and the team will help resolve the issue.